Refund Policy

1. Token packs

• Unused pack, within 14 days: if you have not spent any token from a purchase, you can request a full refund within 14 days of that purchase — no questions asked.
• Partially used pack: once a token from a pack has been used to generate a guide, you have received digital content with your prior agreement to immediate delivery; the pack is then no longer refundable by default. If something went genuinely wrong, contact us anyway — we review these case by case.
• Refunding a purchase also removes the tokens it contained and any photo-gallery tier that purchase unlocked.

2. Failed guides never cost a token

A token is only spent when your guide is successfully generated and delivered. If generation fails for technical reasons, the token stays in your account automatically — there is nothing to refund because nothing was charged against your balance.

3. Guide quality

Guides are AI-generated planning documents, and all prices in them are estimates by nature — a flight price that changed after your guide was generated is not a defect. If a guide is materially defective (e.g. wrong destination, missing sections, unreadable file), contact us within 14 days of generation and we will regenerate it or return the token.

4. Gift codes

An unredeemed gift code can be refunded within 14 days of purchase. Once a code has been redeemed, the tokens belong to the redeemer and the purchase is no longer refundable.

5. Duplicate or incorrect charges

Duplicate charges, or charges you did not authorize, are refunded in full — contact us and we will resolve it with Dodo Payments promptly. Please contact us before opening a card dispute; it is almost always faster.

6. How to request a refund

E-mail [email protected] from the address on your account, with the receipt or approximate purchase date. We respond within a few business days; approved refunds are returned to the original payment method by Dodo Payments (bank processing usually takes 5–10 business days).

Nothing in this policy limits the mandatory consumer rights you have in your country of residence.